This policy gives a broad overview of our policies in relation to privacy but if you require further information, please contact us.
Collection of personal information
The types of personal information we may collect about you include:
- Your contact details, including name, email address, and/or telephone number;
- Your demographic information, including your mailing address and/or postcode;
- Information we may require to confirm your identity, including your driver’s license number, passport details, business name, Medicare card;
- Information that may assist us to confirm your financial position or credit history when you are considering a finance or credit arrangement, including your credit card details, bank details, purchase history or transaction details and loan and credit information where finance arrangements apply.
- Details of products and services we have provided to you and/or that you have enquired about, and our response to you;
- Your browser session and geo-location data, device and network information, statistics on page views and sessions, search queries and/or browsing behaviour;
- Information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
- Additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts you permit us to collect information; and
- Any other personal information requested by us and/or provided by you or a third party.
We may collect these types of personal information directly from you or from third parties.
Collection and use of personal information
We may collect, hold, use and disclose personal information for the following purposes:
- To enable you to access and use our Site, associated applications and associated social media platforms;
- To contact and communicate with you online and/or offline;
- For internal record keeping and administrative purposes;
- To consider your request for a product or service;
- To enable us to provide a product or service to you;
- To coordinate delivery of your goods
- To set up your account with Celmec;
- To facilitate and process your orders and payment
- For analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
- To run competitions, offer additional benefits to you and/or to invite you to events hosted by Celmec;
- For advertising and marketing, including sending promotional information about our products and services and information that we consider may be of interest to you;
- As required by law; and
- To consider your employment application.
Disclosure of personal information to third parties
We may disclose personal information to:
- Third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, maintenance or problem-solving providers, marketing or advertising providers, payment systems operators and other professional advisors;
- Our existing or potential agents or business partners;
- As required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
- Third parties to collect and process data, such as [Google Analytics, Salesforce, MailChimp or other relevant businesses]. This may include parties that store data outside of Australia.
Your rights and controlling your personal information
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and security
Celmec International is committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. Except to the extent at law, Celmec accepts no responsibility for the unauthorised access of personal information held by Celmec.
Cookies and web beacons
Learn more about cookies: https://cookies.insites.com
We may use web beacons (page tags and/or tracking pixels) on our Site from time to time. These are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, these can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
For any questions or notice, please contact us at:
Celmec International Pty Ltd
19 Simpson Street, Moorabbin VIC 3189